Terms of Service
These Terms of Service ("Terms") govern your access to and use of the website, the control panel at admin.groundcrewlabs.ai, and the artificial-intelligence agents we operate (together, the "Service"), provided by GroundCrew Labs ("GroundCrew Labs", "we", "us"). Please read them.
1. Agreement
By accessing or using the Service, or by authorising an agent to act on your behalf, you agree to these Terms. If you use the Service for an organisation, you confirm you have authority to bind that organisation and "you" includes it. If you do not agree, do not use the Service. Where we have a separate written agreement with your organisation, that agreement controls to the extent it conflicts with these Terms.
2. The Service
The Service lets you run AI agents that connect to outside services — for example email, calendars, messaging, files and code repositories — so they can carry out tasks on your behalf. We may change, add to, or withdraw features, and we may suspend the Service for maintenance, security or legal reasons.
3. Accounts
- You must give accurate information and keep it current.
- You are responsible for your account, your credentials, and everything done through them, including what your agents are instructed to do.
- You must keep your credentials secure and tell us promptly about any unauthorised use.
- You must be old enough to enter a binding contract, and use the Service only for business purposes.
4. Acceptable use
You agree not to use the Service to, and not to let an agent:
- break any law, or infringe anyone's rights, including intellectual property and privacy rights;
- send unlawful, deceptive, harassing or unsolicited bulk messages, or impersonate anyone;
- gain unauthorised access to any system or data, or probe, scan or test the vulnerability of any system without permission;
- distribute malware, or interfere with or disrupt the Service or anyone else's use of it;
- scrape or extract data from the Service, or resell or provide the Service to a third party, except as we agree in writing;
- use the Service to build or train a competing product, or to reverse engineer it except where the law says you may.
5. Your content and permissions
You keep ownership of the content you and your organisation put into the Service and of the data in the accounts you connect ("Your Content"). You grant us a limited licence to host, copy, process, transmit and display Your Content only as needed to provide and secure the Service and as described in our Privacy Policy. You confirm you have the rights and permissions needed to give us that licence, including the right to connect the accounts you connect.
6. Connected third-party services
The Service connects to third-party services that you choose to connect — for example Google, Meta, Telegram, Slack, Notion or GitHub. Your use of those services is governed by their own terms and policies, and you must comply with them. By connecting a Google account, you authorise us to access and process your Google data within the permissions you grant, as described in our Privacy Policy and the Google API Services User Data Policy. We are not responsible for third-party services, and they may change or withdraw their interfaces at any time.
7. Artificial-intelligence output
The Service uses AI models to understand requests and produce results. Output may be inaccurate, incomplete or inappropriate, and may not reflect current facts. It is your responsibility to review output before relying on it or acting on it, especially for anything consequential. You are responsible for the actions your agents take within the permissions you gave them.
8. Fees
Fees, billing periods and any usage-based charges are set out in the order or agreement under which you use the Service. Unless stated otherwise, fees are payable as invoiced and are non-refundable except where the law requires. We may suspend the Service for overdue amounts.
9. Confidentiality
Each of us will keep the other's confidential information confidential and use it only to perform under these Terms, except where disclosure is required by law or the information is or becomes public without a breach.
10. Intellectual property
We and our licensors own the Service, including its software, design and branding. These Terms grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription. We welcome feedback; if you send it, we may use it without obligation.
11. Disclaimers
The Service is provided "as is" and "as available". To the fullest extent the law allows, we disclaim all warranties, whether express, implied or statutory, including any implied warranty of merchantability, fitness for a particular purpose, title and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or secure, or that AI output will be accurate.
12. Limitation of liability
To the fullest extent the law allows, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or goodwill, even if advised they were possible. Our total liability arising out of or relating to the Service is limited to the fees you paid us for the Service in the twelve months before the event giving rise to the liability. Nothing here limits liability that cannot be limited by law.
13. Indemnification
You will defend and indemnify us against claims arising from Your Content, from your use of the Service in breach of these Terms, or from your connection of a third-party account without the right to do so.
14. Termination
You may stop using the Service at any time. We may suspend or end your access if you breach these Terms, if we must for legal or security reasons, or on notice as agreed with your organisation. On termination, your right to use the Service ends; sections that by their nature should survive — including 5, 9, 10, 11, 12 and 13 — continue to apply. We will delete or return Your Content as described in our Privacy Policy.
15. Governing law
These Terms are governed by the laws of the jurisdiction in which GroundCrew Labs is established, without regard to its conflict-of-law rules, and the courts of that jurisdiction have exclusive jurisdiction, except that either party may seek relief in any court to protect its intellectual property or confidential information.
16. Changes to these Terms
We may update these Terms from time to time. When we do, we change the "last updated" date above, and for a material change we will take reasonable steps to let you know. Continuing to use the Service after an update means you accept the revised Terms.
17. Contact us
GroundCrew Labs — privacy@groundcrewlabs.ai.